Privacy Policy

www.orangebooks.in (and its subdomains) recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy explains how we collect, use, disclose, and protect user information gathered through our website and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Information We Collect

Contact Information: We may collect your name, email address, mobile number, phone number, street address, city, state, pincode, country, and IP address.

Payment and Billing Information: We may collect your billing name, billing address, and payment method when you make a purchase. We do not collect your credit card number, expiry date, or other credit card details on our website. Card information is collected and processed directly by our authorized online payment partners.

Information You Post: We may collect information you post in a public space on our website or on a third-party social media site belonging to www.orangebooks.in (and its subdomains).

Demographic Information: We may collect demographic information such as preferences, services you like, items you intend to purchase, services you use, or any other information you voluntarily provide while using our website. We may also collect this information through surveys.

Other Information: If you use our website, we may collect information about your IP address, browser type, referral source, time spent on our website, pages visited, and the pages or websites you access after leaving us. We may also collect information about your mobile device and operating system version.

How We Collect Information

• Information You Provide Directly: We collect information directly from you when you place an order, fill out a form, register, submit documents, post comments, or contact us through phone or email.
• Information We Collect Passively: We use tracking tools such as Google Analytics, Google Search Console/Webmaster tools, cookies, and web beacons to collect information about your browsing behavior and usage of our website.
• Information from Third Parties: We may receive information about you from third parties, such as social media platforms, if you use integrated social features on our website. This may include your name and email address.

Use of Your Personal Information

• To contact you: We may use your information to contact you for order confirmations, service communication, and promotional purposes.
• To respond to requests: We may use your information to respond to queries, support requests, registrations, and service-related concerns.
• To improve services: We may use your information to improve our website experience, personalize content, and enhance our products and services.
• To analyze trends: We may analyze user behavior, site activity, and customer interests to improve our offerings. We may combine information collected from you with information received from third parties.
• For security: We may use information to protect OrangeBooks.in, our users, and our services, including fraud prevention and risk management.
• For marketing: We may send you information about offers, promotions, new services, or features. These may include our own products/services or third-party offers we believe may be relevant to you. If you purchase from us, you may be subscribed to our newsletter.
• For transactional communication: We may send emails or SMS related to your purchases, account activity, and service updates.
• As permitted by law: We may use information as otherwise permitted or required by law.

Sharing of Information with Third Parties

• Service Providers: We may share information with vendors who perform services on our behalf, such as payment processors, hosting providers, form processors, and communication/SMS/email providers. Some vendors may be located outside India.
• Business Partners: We may share information with our business partners, sponsors, logistics partners, or third parties involved in fulfilling services or improving user experience. These partners will use the information as described in their own privacy policies.
• Legal Compliance: We may share information if required to comply with applicable law, regulation, legal process, court order, subpoena, or government request. We may also share information when investigating suspected fraud or protecting our rights and safety.
• Business Transfer: We may share information with any successor to all or part of our business, such as in the case of a merger, acquisition, restructuring, or sale of assets.
• Other Reasons: We may share information for reasons not described in this policy, and we will notify you before doing so where required.

Email Opt-Out

You may opt out of receiving marketing emails from us. Processing your opt-out request may take up to ten (10) days. Even if you opt out of marketing emails, we may still send you transactional and service-related communications via email and SMS, including updates related to purchases and account activity.

Third-Party Sites

Our website may contain links to third-party websites that we do not control. This Privacy Policy does not apply to the privacy practices of those websites. We encourage you to review the privacy policies of third-party sites carefully. We are not responsible for the content or privacy practices of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you as required by law and will post the updated policy on our website. Please review this page periodically to stay informed about our privacy practices.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Privacy Policy and the website’s Terms of Use. Any disputes arising under this Privacy Policy shall be governed by the laws of India.